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MUST BE US CITIZEN OR GREEN CARD HOLDER AND LOCAL NY/NJ

Job Summary:
The Technology Product Consultant – supports IT Infrastructure platforms and technologies including Microsoft Exchange, M365 within Azure environment. This role will support Microsoft M365 for the enterprise for system infrastructure and configurations related to Microsoft products especially M365, Teams, SharePoint, OneDrive on a global basis The role will report to the Manager of IT Infrastructure Services.

The Technology Product Consultant is involved in the full technology life cycle of designing, configuring, developing, documenting and testing of solutions to meet business or technology requirements from application reliability and cyber security hardening perspective. This includes developing, administering and executing preventive maintenance programs, overseeing problem management, performing root cause analysis and corrective action plans. Responsible for the day-to-day administration, technical support, troubleshooting, maintenance, upgrades, patching, performance and overall health of a variety of cyber security tools within a Microsoft Windows, Linux and UNIX server environments. This role will manage and support M365 accounts for new hires, enforces mailbox size limits to prevent blockage and avoid hitting the maximum storage quota, and develops policy settings for different departments. Monitors the performance of the Exchange environment and troubleshoots any problems that may arise. This role may also take part in evaluating, planning, migrating, deploying, and managing Microsoft 365 services. Technology Product Consultant is responsible for creating reference architectures, best practices and procedures.

Job Responsibilities:

Manage, support, and administer Microsoft 365 environments including Exchange Online, SharePoint Online, OneDrive for Business, and Teams.
Implement and manage Microsoft 365 solutions, including migration from on-premises systems to the cloud.
Provide Tier 2 support within the Microsoft 365 cloud environment, Teams, OneDrive, and SharePoint.
Collaborate with the IT security team to design and implement conditional access policies and multi-factor authentication.
Manage mailboxes, public folders, and other mailbox resources.
Administer, manage, support, and troubleshoot issues within Azure MS 365 cloud services and end-user accounts.
Create and manage mailbox stores and distribution groups.
Support implementation and management of security policies, alerts, reports, and audits.
Manage and control data governance, classification, discovery, and protection.
Provide support for mobile devices that link to Exchange (Intune).
Work with IT and Cybersecurity groups on infrastructure projects and initiatives, including security policies for endpoint devices.
Interface with other areas of IT for engineering and infrastructure support.
Work within established configuration and change management policies to ensure awareness, approval, and success of environment changes.
Ensure quality control and assurance procedures align with infrastructure specifications, client requirements, and corporate policies.
Perform reviews and/or root cause analysis on production system failures, formulate corrective action plans, ensure implementation, and track effectiveness.
Requires working in a 24x7 environment with callout availability.

Job Specific Qualifications:

Required:

Bachelor’s degree in Information Technology, Computer Science, Engineering, Math, or a related technical field.
A minimum of 4 years of experience within the IT field or an industry reliant on technical expertise.
Experience with Azure, Intune, Microsoft Teams, MS Office installation, Security, and Microsoft Exchange administration.
Demonstrated knowledge of IT principles including infrastructure support, system administration, and application support and/or development techniques.
Working knowledge and experience supporting Microsoft Windows Server operating systems, Directory Services (AD), MS PKI (Certificates), DFS, and GPO validation and design.
Hands-on expertise with Office 365, Microsoft 365, Teams, SharePoint, and Enterprise Mobility Security (EMS) tools and functionalities.
Knowledge of networking and security including DNS, Active Directory, Entra ID (Azure AD), conditional access policies, certificates, firewalls, proxies, SSO, MFA, DLP, and IAM.
Knowledge of endpoints, servers, and cloud technologies including devices, operating systems, browsers, Intune, System Center, Autopilot, Defender, Amazon AWS, and Azure.
Experience with scripting and automation tools such as PowerShell and Azure CLI.
Knowledge of desktop engineering standards, processes, and best practices using BAT, PowerShell, VB, and C# scripts.
Demonstrated ability to troubleshoot and make recommendations using critical thinking, sound judgment, and decision-making skills in a fast-paced, mixed-technology environment.
Strong MS Office skills utilizing M365 deployment including Excel, Word, PowerPoint, and Access.
Demonstrated ability to create technical and non-technical end-user documentation.
Detail-oriented with strong analytical and problem-solving skills.
Strong interpersonal skills with the ability to work effectively with clients, leadership, and all levels of staff.

Desired Qualifications:

Certification in Microsoft Azure Cloud.
Azure Administrator Associate, Azure Solutions Architect Expert, Azure Security Engineer Associate, or legacy MCSA/MCSE certifications.
Experience implementing and managing Microsoft 365 solutions, including migrations from on-premises systems to the cloud.
Experience with endpoint management tools such as BigFix, SCCM, Intune, and SolarWinds.
Knowledge of scripting and programming concepts and methodologies.
Ability to troubleshoot and make recommendations using critical thinking and sound judgment in a fast-paced, mixed-technology environment.

Minimum Years of Experience:

4 years of experience.

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