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Customer Operations Analyst

Requisition: 82604

PSEG Company: PSEG Long Island

Salary Range: $ 67,200 - $ 106,400

Work Location Category: Hybrid - Melville, NY

Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits designed to support your total well-being: medical, dental, vision, paternal leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Job Summary

This position will enhance existing or create new databases to perform calculations, organize and save data and create reports for various Revenue Operations groups. This position will also be responsible for helping an organization make sound operational decisions by analyzing budgets, business processes and performance data. Some job duties are but not limited to managing the Electric Energy Service Companies (ESCO) portfolio, and rate verifications. Ensure policies, process improvements and strategies are compliant with the tariff, with New York's Home Energy Fair Practices Act, and Uniformed Business Practices in the LIPA service territory. Monitor and disseminate any regulatory changes as implemented by LIPA, NY State or Federal Regulatory bodies. Accountable for analyzing data, developing reports as requested by management as related to the department’s achievement of various OSA metrics, or to meet various regulatory requirements. Devise strategies for business optimization, spearhead the development of processes, identify strengths and weaknesses, and offer recommendations on areas in need of improvement. Work as the go between with management and the IT department to communicate complex technical issues for innovative solutions; the creation of daily, weekly, monthly reports for Back Office Billing department. Conduct comprehensive data analysis using Microsoft Access and other analytical tools to identify trends, patterns, insights and develop reports as requested by management.

Job Responsibilities

Develop and manage operating and capital budgets, including variance analysis, forecasting, and financial reporting

Create, maintain, and enhance databases, spreadsheets, reports, and data reconciliation processes to ensure data accuracy and integrity

Support month-end, quarter-end, and year-end close activities, including journal entries, analysis, and reporting

Analyze business and financial performance, identify trends, risks, cost-saving opportunities, and recommend corrective actions

Lead problem-solving and process improvement initiatives through root cause analysis, gap assessment, and solution implementation

Collaborate with cross-functional teams to understand business needs and deliver actionable insights

Manage competing priorities and stakeholder requests while ensuring timely, accurate deliverables

Track vendor contracts, invoices, and project expenditures

Support special projects and other business initiatives as needed

Job Specific Qualifications

BA/BS degree in Accounting, Business, Data Analytics, Social Science, or a related discipline, and 2 years of experience performing analysis (e.g., data analysis, financial analysis, business analysis, or other relevant analytical work); in lieu of a degree, a minimum of 6 years of experience performing analysis may be considered
Demonstrated proficiency in Access, Excel, Power Point, Word, Tableau and SAP
Demonstrated ability to manage multiple priorities in a dynamic environment
Demonstrated strong analytical and problem-solving abilities
Must have excellent verbal, quantitative and written communication skills
Must possess and maintain a valid U.S. driver's license and a safe and satisfactory driving history
Must demonstrate a sense of teamwork and initiative
Compliance with the Department of Energy's regulation 10 CFR 810 is required

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list and not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG Long Island, you should be aware that during storm/outage restoration efforts, you may be required to perform functions different from normal operations and work extended hours beyond your regular work schedule. You may also be required to work on premise or in an alternate location as directed by the company.

For all roles, PSEGLI’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG employee and offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits will change and generally be consistent with other similarly situated new hires of that company.

PSEGLI is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
PSEGLI is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

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